Frequently Asked Questions
Once you've placed an order for flowers or a gift basket in Lyon, you will receive a confirmation email from us. This email serves as acknowledgment that we've received your order and includes a copy of the details you provided. If you happen to notice any errors or mistakes in your order, please inform us promptly to rectify the issue.
Providing us with your complete contact information, including a valid phone number, is essential. We may need to reach out to you for various reasons, such as verifying the recipient's address, making modifications to your order, or confirming payment details. Rest assured that we will only contact you by phone in connection with the specific order you've recently placed.
After your order has been successfully delivered, we will send you a confirmation email to notify you of the completion of the delivery. You can expect to receive this email within 24 hours after the delivery has taken place. To ensure that you receive our emails without any issues, please double-check that you've provided us with an accurate email address and add clients@internetflorist.biz to your address book to prevent our emails from landing in your spam folder.
If you need to make changes to or cancel your order for flowers or a gift basket in Lyon, you can do so by logging into your https://www.internetflorist.biz account or by visiting our customer service page. Please note that all changes must be requested at least 24 hours before the scheduled delivery time. After this window, we cannot guarantee that there will be sufficient time to process your requested changes.
We accept all major credit and debit cards (with the exception of American Express) as well as PayPal. Please be aware that, for certain cards, you may need to request online transaction capabilities from your bank. Should you encounter any difficulties when attempting to place an order, please reach out to our customer service team for assistance in ensuring the successful acceptance of your order.
We charge your credit card immediately upon placing the order. Our secure payment platform allows us to process your payment promptly and with the utmost security.
At Flowers for Lyon, we prioritize your online security. We use PayPal for online payments, and as one of the world's largest payment processors, they maintain top-notch security standards to safeguard your financial information.
We understand the importance of your privacy and keep your contact information entirely confidential. Your personal information will not be shared with third parties for marketing purposes or sold to advertising agencies. In the event of legal requirements, fraud investigations, or law enforcement requests, your personal information may be disclosed to relevant authorities upon request.
Whether same-day deliveries are possible depends on the specific location and country, taking into account world time differences. Our order system will guide you on the feasibility of your selected delivery date and time when you make your order.
We employ mail services such as FedEx, DHL, TNT, UPS, and USPS for most of our deliveries. In locations where courier services are less reliable, such as Eastern Europe, Russia & CIS, and certain South-East Asian countries, we often opt for delivery through local accredited couriers.
Yes, you can specify whether you'd like an AM or PM delivery. For AM deliveries, please place your order at least one day in advance. Please note that while we strive to meet your preferences, we cannot guarantee exact-hour deliveries. When you make your order, you will receive information regarding the AM and PM delivery timeframes. In the case of same-day orders, AM deliveries may not always be feasible due to high demand, in which case the delivery will be scheduled for the PM.
The possibility of sending flowers on Sundays and public holidays varies by location. When you place your order, we will provide you with the available opening times. If the flower shop is closed on the selected date, you will receive a message advising you to choose an alternative time or day for delivery.
